FAQ
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Do you offer international shipping?
Sorry, we don't offer international shipping.
Did you help move the goods into the building?
No, sorry, we provide Job-site Delivery only, you need to arrange for someone to unload the goods there.
What are the shipping options?
1. Local Delivery
2. In-store pickup
How much does shipping cost?
If the delivery address is within 50 miles of our store, the shipping fee is $200
How can I track my order?
1. Local delivery: We will notify you before we deliver, the time will be as scheduled when placing the order
2. In-store pickup: Just pick up the order at the pickup time when you ordered.
How do I update my shipping address?
1. For orders that have already been placed
Please contact us Contact Info in time to change the address, but if the order has been shipped, the address cannot be changed.
2. If you just want to change the delivery address in the future, you can set it in your account profile.
What is the return policy?
Here is our Return Policy.
What should I do if my order arrives damaged?
- Inspect the package upon delivery:If visible damage is present, refuse the package and note the damage on the delivery receipt.
- Take photos:Capture clear images of the damaged packaging and the damaged product from different angles.
- Contact the seller:Reach out to the seller through their customer service channel, explaining the issue and providing the photos of the damage.
- Check the return policy:Review the seller's return policy to understand their process for handling damaged items.
- Request a replacement or refund:Depending on the severity of the damage, ask for a replacement product or a full refund.
- Keep records:Maintain copies of all communication with the seller, including emails and order details.